FAQ

Returns & Exchanges

We do not accept returns or exchanges unless the product has a defect. If you receive a defective item, please contact us within 3 business days of receiving your order, and we’ll make it right.

Do You Ship Internationally?

Yes! We accept orders from customers worldwide.

How Long Does Shipping Take?

• Domestic Orders: Estimated delivery within 2-3 weeks due to high order volume.
• International Orders: Estimated delivery within 3-5 weeks, depending on the destination and shipping conditions.

Missing Items?

If your order contains multiple items, they may be shipped separately from different warehouses, leading to different arrival times. If you’re missing an item, please contact us, and we’ll assist you in tracking your order.

Can I Cancel or Modify My Order?

If you need to cancel or update your order, please email us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

Accepted Payment Methods

We accept the following payment options for your convenience:
✔ Debit & Credit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay

For any questions or concerns, feel free to reach out to us at Info@tens10.net. We’re happy to help!